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Text messaging terms and privacy (texts sent by MortonApps)

Effective October 12, 2026 · Last updated October 22, 2026

This page adds to our Terms of Service and Privacy Policy for texts that MortonApps LLC sends for organizations that use Volunteer Ledger; both still apply.

Texting terms

If your agency turns on texting in Volunteer Ledger, these rules apply:

  • Who sends: texts are sent at your agency’s direction by MortonApps LLC, from its own toll-free number. Your agency chooses who is texted, what is sent, and when. Every text your agency sends begins with “MortonApps” and, where it can, your agency’s name, and ends with opt-out instructions.
  • Consent: We text only numbers that our records show the person opted in themselves: with the unchecked box beside the mobile number on your agency’s application form, in the volunteer portal, or from the link in an email invite your agency sends. Your agency can opt a person out in Volunteer Ledger. It will not tick an opt-in box, follow an opt-in link, or otherwise opt in for anyone, including by filling in a form for them or using an email address it controls, and it will not make agreeing to texts a condition of volunteering. The opt-in asks the person to confirm they are 18 or older or have a parent’s or guardian’s agreement. Before your agency’s first text to a number, the number gets one welcome text with the program details and how to reply HELP or STOP. We rely on these records and on your agency’s confirmation in Volunteer Ledger, and we do not check them.
  • Responsibility: your agency is the sender of every text sent from its workspace, including the welcome text to each number opted in to its texts. It is responsible for each text’s content, including any wording Volunteer Ledger adds, its recipients, and its compliance with the law, including the Telephone Consumer Protection Act, state texting laws, and carrier rules, and the indemnity in section 8 of our Terms of Service covers claims, fines, and charges arising from the content of its texts, who it chose to text, or its misuse of texting. Texts are for volunteering, such as shift changes, reminders, and program updates. Your agency will not use texting for marketing, which includes asking for donations, selling or promoting tickets, goods, services, or events open to the public, and recruiting new volunteers, and will not text about alcohol, tobacco, cannabis, firearms, gambling, or adult content, or anything else carriers prohibit. When a person asks your agency in any way to stop texting them, it will opt them out in Volunteer Ledger promptly.
  • What to expect: message frequency varies. Message and data rates may apply.
  • Opting out: anyone can reply STOP to any text to stop receiving texts at that number. A reply that contains the word “stop,” that is or starts with another opt-out word (such as UNSUBSCRIBE, CANCEL, END, QUIT, or OPT OUT), or that clearly asks us to stop texting, such as “don’t text me” or “remove me from this list,” counts too, and we confirm it once by text. We stop texting a number promptly after it opts out, normally at once. An opt-out applies to every agency on Volunteer Ledger and to texts from our other products, and cannot be overridden by an agency; the number gets no more texts from our number until the person texts START to it. Reply HELP for our support contact. We read replies only to find an opt-out, an opt-in, or HELP, we do not keep their words, and no one answers them: to stop texts, reply STOP, ask your agency, or email [email protected].
  • No sharing: texting opt-in and consent information, including the mobile numbers it covers, is never sold, rented, or shared with any third party or affiliate, except the mobile carriers and messaging provider that deliver the texts, and when the law requires it. Your agency sees the texting status of its own volunteers.
  • If you receive these texts: they come from your agency, sent by MortonApps. Reply STOP to stop them and HELP for help. Texts are not an emergency service, and no one at MortonApps reads replies or acts on them. Your agency decides who is texted and what is sent, and MortonApps owes you no duty to send or deliver any text.
  • Delivery is not guaranteed: texts travel through mobile carriers and providers we do not control, and a text can be delayed, filtered, blocked, or not delivered. Mobile carriers are not liable for delayed or undelivered messages. Texting is not an emergency service. We may pause texting for an agency, or for everyone, when a carrier or our messaging provider requires it or to protect our number, and will tell affected agencies promptly; a pause is not a breach of our Terms of Service.
  • Charges: texting is an optional add-on, billed yearly at the price shown when your agency buys it. Each texting plan includes a set number of texts per subscription year; each text to each person counts, and a longer text can count as more than one. A send that would go past what is left is refused. When the texts are used up, texting pauses until the texting plan renews or your agency moves to a larger one; unused texts do not carry over. Moving to a larger texting plan charges its full price that day and starts a new subscription year with its full allowance; texts left on the old plan are not refunded. A move to a smaller plan takes effect at the next renewal. Texting stops while your account is read-only, and the add-on is not refunded except as section 3 of our Terms of Service says. Every agency’s workspace includes 25 free texts a year, which reset on January 1; while your agency has a texting plan, the plan’s allowance replaces them.

Texting privacy

If an agency turns on texting, a volunteer gets its texts only after opting in themselves, as the texting terms above describe. We keep each mobile number’s texting status, including when and how it opted in or out and which consent wording it saw, and a record of each text sent (who was texted, by which agency, when, and the result). We keep consent and opt-out records, and whether a welcome text was sent, for 4 years after the agency’s account is deleted, only for compliance and to bring or defend legal claims. The rest is deleted with the account, with the exceptions described in section 6 of our Terms of Service and under How long we keep data in our Privacy Policy, including our sending service’s records of texts sent for the agency and the shared list of numbers that opted out. Message frequency varies; message and data rates may apply. Reply STOP to any text to opt out, or HELP for our support contact, or email [email protected]. Texting opt-in and consent information, including the mobile numbers it covers, is never sold, rented, or shared with any third party or affiliate, except the mobile carriers and messaging provider that deliver the texts, and when the law requires it. Our AI tools are never given texting opt-in, consent, or opt-out records.

Contact

Questions, requests, or concerns: [email protected].

See also our Terms of Service and Privacy Policy.